I echo the same sentiments as ariellej5189. Spent hours on the phone, reboots, cache and cookies cleared, tried other computers and phone, talked to the Digital Download Team Member who sent me a link and stuck his chest out and as soon as he got off the phone I got the same dang error message. I then went to the store and they gave me a new keycode that didn't work either. Now I just want a refund fund so I can at least go back to TaxAct that I was using several years ago before switching to TurboTax. Customer Service Solution to this problem Sucks Real Bad! I hope Corporate sees this and does something. This is a real financial hit. They must have pissed off some Tech guy real bad.
