My program froze (keeps on saying verifying update) then me kicks out. Read online to uninstall program and all associated files and re-install. Went back to the download page and now it's gives me a message that the code has already been used. Of course, it has; that's the code I entered the first time around. I need to speak to a live person. Please help. My phone number: [phone number removed]; my email: [email address removed]. Thank you.
