Hey @Lenonn,
A lawsuit certainly wouldn't be my first choice. And maybe a lawsuit is what TurboTax wants . . . with many users learning that they are in violation of the license agreement??
To those struggling with the problem (unable to do a download installation after doing an installation from their CD), the easiest work around seems to be to copy the installation software off of the CD onto a USB drive or file sharing platform (e.g. Dropbox), copy/download the files onto the desired computer, execute the installation and use the license provided with the CD. You may find a more suitable solution for you by searching this thread. If you call TurboTax, I hope you get a representative that recognizes the problem and immediately issues you a downloadable license (you will likely have to redo any installations using the license provided with the CD as they may void that license). Either way, Good Luck!
As an FYI, I reached out to Costco and was informed that Costco "Corporate buying is aware of this issue, and is doing their best to get this resolved asap!" I encourage anyone experiencing the problem (unable to do a download installation after doing an installation from their CD) to reach out to the retailer they purchased the CD from, reference this thread, and request the retailer's purchasing department to reach out to TurboTax and request that the issue be fixed. Maybe some nudging from major retailers (Costco, Walmart, Target, Staples, Office Depot, . . . ??) will at least get a response from TurboTax
For years I've used TurboTax without giving it a thought. I don't know what I'll do in the future. I'm not looking to make a mountain out of a mole hill, but this isn't a social media platform where someone is trying to post pictures of their aunt Nellie's birthday party; this is my taxes. And I want to know that TurboTax (or whoever) will own up to any mistakes. While some may have various reasons to trust TurboTax, the best indicator I have of how TurboTax will handle any current/future issue (big or small) is how TurboTax handles current issues (big or small). If TurboTax isn't stepping up to the plate and at least communicating on this issue, will TurboTax step forward to let me know about a more serious issues? Will TurboTax pay for mistakes that are their fault?
Companies can change over time. Maybe TurboTax is the same as they used to be. But maybe their focus has shifted away from creating user friendly software and customer service to concerns over something like trying to enforce license compliance? I'm not fond of speculation, but with respect to this issue, TurboTax's silence, inconsistent customer service response, and apparent inaction provides for nothing but speculation.
I wish TurboTax had come out with a statement admitting to the problem, their plans to address it (even if they had to report that COVID relief programs have tax implications that are consuming software writing resources), and instructions for their customer service to help those with the problem, I think many would be more understanding. But now, it seems like too much time has passed and I'm more skeptical.
