Oh my goodness! It worked. After multiple installs and uninstalls, many windows updates, talking to the help line with no success this worked. I have worked with computers many, many years and should have thought about something like this could be the issue. I have been going through all of my settings as this was a new computer with windows 10. I have spent a good sixteen hours trying to figure this one out. When I saw your post I thought this makes sense as I have seen this happen with other applications in the past. Thank you soo much! The easy thing is often overlooked!
