@deslhog wrote:
I have used this auto deposit information for the last several years. Verified it is the same as on my checks. Must be a software bug.
A routing number is 9 digits long and starts with a 0, 1, 2, or 3. You need to verify it with the bank customer service or inside your Online Banking website--not the checks. While a bank may commonly use the same routing number as on a check for ACH deposits, that's not always the case for a few banks--mainly larger banks which divide the state into regions.
In a few states, a few large banks (such as Bank of America in Texas, Florida, Missouri, etc.) can have different routing numbers in different parts of the state, and in those less common circumstances the routing number for ACH electronic deposit may not be the same as the routing number shown on a paper check. Phone your bank customer service and ask for the electronic ACH direct-deposit routing number for your account, or check its website for the correct routing number that pairs with your account. Their website may have a FAQ about their routing numbers. Or if you have online banking, if you log into your bank account, it might tell you the routing number for your particular account there.
Also be sure you are not entering an extra blank character after the account number. i.e., after you enter the last digit, do not press the space bar.
