When you get the error:
Error: Our records indicate that you are not entitled to e-file one or more formsets
If you're using TurboTax Online, you may see the error message Our records indicate that you are not entitled to efile one or more formsets when attempting to e-file your return.
You're affected by this error if you meet the following criteria:
- Using TurboTax Online or the TurboTax mobile app
- Attempting to transmit a return
Solution
- Sign out of TurboTax.
- Sign back in.
- E-file the return again.
You may need to remove your state and prepare your state return again to move past the error and successfully e-file.
The software should tell you what form or return does not yet qualify for e-filing and ask you for your email address to be notified when it is available for you to file you return.
It may be that it is too early to file a specific form contained in your return or a particular state return because they have not yet been approved by the taxing agency who will receive it using the current year e-filing information.
