cckc
Level 1

Get your taxes done using TurboTax

There is definitely a bug in the product activation logic where can't deal with external USB storage correctly.  I had installed Turbotax on my Windows 10 laptop and activated it a month ago.  I opened the program on several occasions over the past few weeks and each time it updated Turbotax and restarted just fine.  Today I connected an external 5TB USB hard disk to backup some data and when I launched Turbotax, it ran the usual updates but after the program restarted, it prompted me for an activation code. I searched the forums and found others experienced USB thumb drives causing them issues.  I unplugged my USB hard disk and Turbotax no longer prompted me for activation.  When I plugged it back in, the problem return.  While I have a workaround for the issue, it's still annoying.  Turbotax needs to include a fix in one of their frequent updates to the product.