I did call and chat with TT Customer Service. The technician was very helpful and provided me with a new download of the H&B 2020 software. It simply does not work with Big Sur. The exact problem that everyone is describing in this chat occurred over and over again. I took the same download and installed it on my wife's MacBook that is running on Catalina. It works fine. The problem is Big Sur. Big problem. Needs a Big Solution. Intuit should not be selling this software to Mac users without a disclosure about this problem.
