@Therese122879 wrote:
i cant enter my code either
You didn't mention where you reach a roadblock, so we have to try to guess. See if this guess is what you are experiencing:
Are you using the Windows version of the desktop software, and after installing are you getting a blank activation screen?
If so, a blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.
In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. Once you get the license activated, you can revert your resolution setting back like it was.
