You will be considered as US resident in 2020 for tax purposes. You will use the Look-Back rule for J-visa holder. Since you were a nonresident ( exempt ) for more than two years out of the past six years ( 2014-2019), you are a resident in 2020.
Since you are a resident, you can file jointly return with your nonresident wife. You can also file an ITIN for your wife. This also explains why Sprintax advised you to file as a resident.
To see a similar discussion of look back rule, click here: Look back rule
To prepare your tax return in the program, here are the steps:
- In the program, as you enter the information, leave the SSN space blank
- After entering all your information, print out returns and required forms ( write APPLIED in the spouse's space)
- As TurboTax does not support the Form W-7, fill out the forms by following
- https://www.irs.gov/Individuals/General-ITIN-Information and attach to other required documentation
- Submit both the Form W-7 and your tax forms to IRS Austin location in Texas. ( see Form W-7 instructions)
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