Please assess the issue rather than pointing your users to to documentations that no longer solves the issue. and update your coinbase csv parser codebase while your at it to support coinbase recently modified formatting.
The features of directly importing transactional information from brokerages (ie robinhood) or crypto-exchanges (ie coinbase) is the main reason I pay for your service.
1.) The Headers in the CSV coinbase populates and field ordering are not compatible with what was supported in 2019. It is not difficult to add logic if, then, else, etc... to your csv reader codebase to discern between the old CSV and new CSV format and load accordingly.
The new Coinbase csv headers are:
| Timestamp | Transaction Type | Asset | Quantity Transacted | USD Spot Price at Transaction | USD Subtotal | USD Total (inclusive of fees) | USD Fees | Notes |
The headers your (TurboTax) csv parser requires are:
| Currency Name | Purchase Date | Cost Basis | Date Sold | Proceeds |
2.) The directions your staff responds to all customers on this feed are not up-to-date. This one --> FIX IT!! How do I get a CSV file from Coinbase? - TurboTax
This issue has been logged in your message board for nearly two weeks during tax season. Why hasn't a bugfix been released by now? At least be transparent with your customers and acknowledge the limitation and that you are working on it.
