It’s extremely bad customer service on the part of TurboTax that despite this being a known issue, it isn't willing train its representatives to provide a quick solution for loyal customers. Maybe the company trying to push people toward doing their tax returns online in which they pay per return (which is more profitable to the unhelpful company) instead of buying a disc that can be used for 5 returns (which is more beneficial to the customer).
Here’s a quick tip I spotted on another thread about this issue – wish I had tried this first before spending hours with TT reps.
TIP: The user made a copy of the program files from the install CD and shared it via Dropbox. Her brother was able to download them and install (run setup.exe) using the existing license code that came with the original purchase.
If this doesn't work, then you'll probably have to make long and multiple calls to TT customer service to get them to issue free, replacement license codes to correct their glitch. If you get an agent who doesn’t understand or can't help, hang up and call again to get a better rep.
One user said this: “Currently, getting a download pushed to you by Customer Support AND a new license code is the only workaround. Simply getting the download without a new license code just repeats the error.”
TurboTax phone contact: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turb[product key removed]r/00/2563...
