@ Cynthiad66 User recook0769 is referring to the desktop software, not Online TurboTax. Any desktop returns will not be in an online account. But the tax return transcript you mentioned would be helpful if ultimately needed.
@ recook0769
Do I assume correctly that you didn't save a PDF of your 2019 desktop return? For future reference, saving a PDF each year in a safe secure location makes it easy to view a return without having to use the TurboTax program.
Has your system configuration changed any since you last used the 2019 software? The software remembers a "fingerprint" of the computer it was installed on. See if the following info is helpful. While it's anecdotal, several users have said the blame was a USB device in their circumstance.
If you have a USB drive/device plugged into a USB port at the same time you are launching TurboTax, then remove the USB drive/device. Then try launching the TurboTax program again. See if that solves the problem.
Or try it the other way around. i.e., if you had a USB device plugged in initially when you installed TurboTax originally, but don't now, then plug it back in and try.
Otherwise, please contact the folks at TurboTax Customer Service for assistance with your license code, or you can consider downloading a 2019 tax return transcript at the IRS website as Cynthiad66 mentioned.
You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
