There is an option that is being missed. I suggest going back to "File" to start that process over. Walk through all of the questions and be careful to say e-file for Federal and State. Proceed to how you want to receive your refund then it should allow you to enter your bank account. If there is an old account listed there, It should ask if the account information is correct, this is your opportunity to change to current information.
If you are still having problems, use the steps below.
To add or edit your direct deposit account information (before you E-file) in TurboTax Online:
1. Sign In to TurboTax Online
2. Select "Take me to my return"
3. Select "Pick up where I left off"
4. Select the "File" tab (right of the screen)
5. Select "Revisit or Start" next to "Your refund info"
6. Select "In my bank"
7. Edit on the "Let's get your bank account info" screen
8. Press "Continue" (bottom right corner)
To add/edit your direct deposit account (before you E-file) in TurboTax Desktop:
1. Open TurboTax Desktop
2. Select the "File" tab (right of the screen)
3. Continue to answer the interview questions to e-file your return until the "How do you want your $$$$ federal refund?" screen
4. Select "Direct Deposit to bank account"
5. Enter "Direct Deposit Information"
6. Press "Continue" (bottom right corner
The above works if you have not filed yet. If your return has been accepted, you cannot change your bank information. If you have not filed your return, you can go through the File section, continue to the screen that asks how you want your refund.
edited 2/1/21 | 1:46 pst
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