I had the same problem. I had received 2020 Turbo Tax Deluxe on a CD and it would not update when it reached the update cycle. I spent hours trying to talk to someone at Turbotax and finally reached a real person.
The solution to the update problem was resolved by deleting the CD version and re-installing a download version. Now it seems to work OK. This is the second year in the row I have had problems and they seem to come from the fact the Turbotax Programmers do not do adequate testing before releasing. Their approach seems to be "let the users test the software" which is disgusting.
