@fg2001gf I agree it is not rocket science, they just keep track of the serial number to know it is a licensed product. It worked for years prior to 2019, so go back to same verification system used for 2018 filing system. Easy to do, but clearly Intuit does not care about customer service. Last year, for 2019 tax return, I bought Turbo Tax and downloaded it directly from the website, not via CD/DVD, and still had the same issue. Yesterday I tweeted to @TurboTax @TeamTurboTax and Intuit/Turbo Tax CEO @sasan_goodarzi about the problem and got a response via DM from custoemr service promising to help me, but then blamed it on my internet connection, just as they did last year. I encourage everyone having this problem to go on Twitter or other social media and make yourselves heard - public shaming and a drop in sales is the only way to get Intuit/Turbo Tax to fix this.
