@Lori2020,
This was not a downloaded TurboTax, it was purchased on Amazon and came with a CD and it was installed from an Internal DVD drive not from a USB device. It activated just fine and worked for a while.
Why are they even looking and the devices connected on USB ? Those have nothing to do with the activation codes. When a computer is activated they should just keep track of the S/N of the computer in their data base and know that it was already activated and has a digital license associated with it.
It is not rocket science !
