Same issue here. Online chat and phone call with intuit expert did not help. Online walked me through everything. All went fine. Itemized to get maximum refund. It then said "lets check everything". Result: you need to look at this entry.
Keep in mind this is the ONLY time as a user of the online product that I can directly access a form. Limited mortgage interest is set to NO. Total mortgage interest is populated above. Then this entry is blank, AND I AM SUPPOSED TO FIX IT! Since it is asking what portion of my mortgage interest should be limited, and there is NO limit for me, I guessed at it and put 0.00.
Well holy smokes, that screwed me. It then decided that standard deduction was the way to go and my refund dropped 2500.00! No way to return to that form though. No way to return directly to a form EVER AGAIN! So after working with expert for an hour, I wiped out my account and started all over again. I figured this 2+ hours of doing everything again would be shorter and less frustrating than continuing to trouble shoot.
Of course now I am back again. And it finds this entry blank on the form. THE FORM IT IS COMPLETING FOR ME BASED UPON MY ANSWERS. It completes the form wrong, and wants me to put an amount in. Clearly 0.00 is not the answer! So I guess I will copy the amount from the line above, as others on this thread have tried and suggested.
Remember the good old days when you could access any form directly with a click. For nearly 30 years of using tax software to do this myself, I could always do that. NOT NOW. Garbage Turbotax. Sabotage me by demanding I make ONE ENTRY myself, and allowing that ONE ENTRY to cost me thousands of dollars and then forbidding me to ever return to that form again. You simply could not make up this crap...
