All,
Wanted to share my experience to resolve this issue.
Issue: Purchased TT Home & Business 2020 edition from Amazon - bought the CD install. I installed this to my personal computer with no issues. Gave the license code to my brother to download onto his computer and it returned with "This license code has already been associated with an account. Please check that account and look for it in Downloads." - preventing him from downloading.
Option 1 to resolve - call the TT help line (thanks everyone for this - Volvo Girl in particular)
Unfortunately, I ended up spending a total of 3.5 hours on the phone with 2 different reps, 1 of whom was pretty clueless. In the end, they issued out a new license code to enable downloads.
Option 2 to resolve - i figured this out while on hold from TT support.
I made a copy of the program files from the install CD and shared it via Dropbox. My brother was able to download them and install (run setup.exe) using the existing license code that came with the original purchase. I highly suggest this route unless you want to spend time with TT support.
Basically, in the end, I did NOT need to get a new license code from TT support! Hope this helps at least 1 person with similar issues here.
