Get your taxes done using TurboTax

Thank you @TasnimH2  and @Kat. but unfortunately i am still having the same issue. In my initial post, i have tried deleting it in its entirety numerous times. I also have tried to empty my cache. Restarted my router. Tried to also use my computer instead of my phone. I also made sure my app was up to date. Even uninstalled and reinstalled.