I'm assuming that the two people who tried to help out with this are connected to TT somehow? If so, is there some way that you can let someone at TT know that the link to request a refund DOESN'T work!! As I mentioned, there literally is no sort of "submit" button on this page. I did talk with a specialist today and she tried to direct me to the same page and I explained that I'd tried that page umpteen different ways with no success. So I asked her to try it herself and she was surprised to find the same result- she could fill in what she bought, where she bought it, when she bought it and license code, the four required items and then she uploaded the receipt, but she had the same result- NO WAY TO SUBMIT THIS!! It's very frustrating that this is the page people are being directed to, as I see this same response in other questions people have posted, but a basic page like this doesn't have the functionality for someone to request the refund?? She wondered if it didn't work if you purchased it from somewhere other than TT itself, but that sure isn't the impression this form gives... And if that is the case, then the form shouldn't allow you to select Costco (or amazon or others) as an option.
