This just happened on 1/26/2021. I had prepared a 2020 return but it was not visible upon reopening the program after the update. I used browse to find the saved file with the suffix tax2020. When I clicked to open it said reading my return but looped back to the blank new return screen without any of the 2020 information which had been entered. So I have the file but Turbotax will not load it. I called the 800 number and was told I had a wait time of 5 to 10 minutes. After 8 minutes the obnoxious music stopped but there was no response but it is still connected going on 24 minutes
