Sorry I was confusing. I used the desktop for 2019 and then bought the online version for 2020 so was trying to transition to the online version. I've always liked the desktop version better, but wanted the live help and the line by line review and thought it looked like I couldn't get that with a desktop version, so was forgoing the desktop this year.
I'd be willing to start over and try again, but now when I try to click on that, it gives me this message "Once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over" which the second person I talked to today said was because I didn't start under the free online TT website based option, but rather paid for it upfront thru Costco. So she said that if I hadn't proceeded beyond the screen where I was getting the failed to upload file message that the first rep told me to go beyond (first rep said she wanted me to go beyond that to get to some other screen where she thought we could pull in the 2019 file, but then we started getting that same message quoted above) , the whole problem probably could have been fixed by clearing and restarting. The online TT said to try to upload the pdf file of 2019 TT and that's what it wouldn't accept, it didn't tell me to try the .tax, which also might have worked (other thing that second rep said might have worked, but again, it was too late now, it won't let me try to upload any prior tax file). So now I'm down this hole where I can't clear it and I can't add in either type of file.
Thanks for any help you can offer.
