Turbo Tax does not issue refunds; it transfers information to Federal and State taxing authorities, who in turn issue or collect money from taxpayers (TurboTax customers). If you did not receive the stimulus payment due to you, the issue is from the Federal (IRS) side.
How can I check on my second stimulus payment?
Every stimulus check recipient should get a confirmation letter in the mail. If you received the letter but no money, you can initiate a trace on your payment by calling the IRS at 800-919-9835.
You can also check on your stimulus payment through the TurboTax stimulus payment check tool.
You can also view your account on the IRS website. From there, you can contact the IRS directly.
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