@Anonymous The problem is, in the past when installing from a CD yiu were required to log into your TurboTax account (or create a new account if you did not have one). That associated the license code with that account so future installations could easy be done using the same account ID and login.
For 2020, (for whatever reason) they are no longer requiring an account or login to install from CD. TurboTax CD is creating a "fake" account associated with the CD license code that keeps track of the installs. When you later try to get a download to install, *your* account ID and login is required, but *your* account knows nothing about the CD install or the fake account.
Currently, getting a download pushed to you by Customer Support AND a new license code is the only workaround. Simply getting the download without a new license code just repeats the error.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
