As the April 18th deadline approaches, I would recommend that if they do not send it to you in time, to use the copy they sent by mail and input manually.  By law, they should have sent one to you, by mail, on or before January 31st of each year, however, they do not have to put it online.  So with your paper copy, you can input the information.  I am including below, instructions on how to input your W-2 manually or via import (in event they send it to you online before the deadline).

https://ttlc.intuit.com/replies/3389204

Are you saying that the W-2 is not there at all? 

Or that you no longer have login rights to access it?

Have you tried to download the W-2 through TurboTax Online?

Here is more information.

i need a copy of my w2 from cracker barrell  they keep giving me thde run around

@AshleyLisaReardon

TurboTax does not have your W-2.   W-2’s come from employers.  There is not a federal or national website that provides W-2’s.

 Some employers have payroll sites that will have your W-2. You might need to phone, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.

https://ttlc.intuit.com/questions/2561916-how-can-i-get-a-copy-of-my-w-2

https://ttlc.intuit.com/community/income/help/what-if-it-s-february-but-i-still-don-t-have-my-w-2/00...

You can get a wage and income transcript from the IRS:  It will not show the actual W-2, 1099’s, etc, but will show the income information the IRS received.  It will not, however, show your state information. It will only show the federal information.

https://www.irs.gov/individuals/get-transcript

Other ways to get W-2’s:

Pay Social Security $126 per W-2:

https://faq.ssa.gov/en-US/Topic/article/KA-02501