I found this thread and just wanted to comment about the two years that this has not worked for me. The answer to previous user who had this problem didn't even make sense in the context of this problem. The problem is that the PDF scanning software has failed to recognize both my wife's 2019 W2 (last year) or her 2020 W2. It just goes on spinning the little wheel and telling me it's scanning for viruses. I wonder if it has something to do with the content (of boxes like and/or format of the W2. Surely it works for some people?
