Thanks for your reply. I opened my return for 2020 but didn't see the "floating Live help button in the bottom right hand corner." There is a talk-to-an-expert link (a square graphic of a torso and head), when I click that the site offers me unlimited help if I want to upgrade (pay for an upgrade). I just want to retrieve the info already sent. But still can't locate it. Am I missing something? I'm using Chrome. Would a different browser help?
