I've seen several posts just like yours. Obviously there is an issue. I'll report this to TurboTax Moderators for investigation.
In the meantime, I hope you won't mind me sharing a solution offered by @mesquitebean ,in the question I'm linking below. He seems to have found what works!
Solved: I'd like to access my last year's tax return. Ther... (intuit.com)
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