@ tlmna wrote:
I have tried all the suggestions/options. TurboTax is behaving unlike my previous experiences. I need help.
We have no way of knowing what all you have seen and tried. We don't know what "all the suggestions/options" includes.
Did any data at all from 2019 transfer into your 2020 return, such as your personal info (SSN, DOB, Name, address, etc?) Or does your 2020 return interview look like you have never used TurboTax before and is asking you to enter everything?
We still don't have a complete picture of your situation. You haven't yet said what product version you used for 2019--Online TurboTax or desktop software (CD/download). Likewise, you haven't said what you are using for 2020. If desktop (CD/download), are you using Windows or Mac?
If you used Online TurboTax for both 2019 and 2020, are you able to find and bring up last year's return, i.e., the 2019 PDF, when you go to the Tax Home and scroll down and expand the section "Your Tax Returns & Documents"? If you used Online TurboTax in 2019, and if you can't find any evidence of the 2019 return in that account, we can tell you how to look for multiple accounts. Many people end up with multiple accounts without realizing it.
