@User0 This is a known bug that has been refered to the developers.
In the past, even installing the purchased CD on a desktop computer required you to first create a TurboTax account (or log into an existing account). That associated the first in stall with you. Now, the CD will install with no TurboTax account so TurboTax keeps track of the install in a "dummy" account that you cannot access.
They overlooked that if you then want to install on a computer without a CD drive you must log onto your account but there is no way to associate the new install with the dummy account that you do not know about.
This is a case of trying to improve one thing that breaks something else.
I suspect that there is no way to fix this for the 2020 product because while TurboTax can change the code in the download product for future installs, it is not possible to change the code on a CD that is already on a store shelf.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
