Similar to others in this thread. For the fifth straight year I purchased a CD from COSTCO planning to install it on a Windows PC and a MAC as in previous years. TurboTax installed fine on a Windows PC using the CD. Followed the directions on the CD to install TurboTax on a MAC (no CD drive) and received the "This license code has already been associated with an account." message. I then tried following the download instructions on the Windows PC where TurboTax was successfully installed using the CD. I received the same message!???
I contacted TurboTax. They voided the CD license and provided two separate downloads/licenses for Windows and Macintosh. I had to remove the TurboTax installation from the CD and install TurboTax from the download.
The TurboTax representative said they would write up a report on this issue. The representative did share with me the following (found when they researched the subject):
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We have been made aware of scuff marks appearing on TurboTax Desktop CDs that are sold at Costco, Sam’s Club, and BJs Warehouse.
The CDs with scuff marks typically load and install with no issues, but occasionally, a retail customer may call in and indicate they're receiving an error when trying to install TurboTax Desktop from a retail CD.
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It appears as though someone is trying to draw a correlation between scuffed CDs and failed downloads. I fail to see a cause and effect as the CD installation works fine and the download has absolutely no knowledge of CD scuff marks. The user manually types in the license code from the CD package. Logic???
I didn't check this year's license agreement. But previous years allowed installation on more than one computer using the same license. This is one reason I like TurboTax as it works well for my family/household. Losing this feature would make me reconsider purchasing TurboTax in the future.
I hope this helps someone.
Good Luck!
