@Dave204 wrote:
Hi Alex,
I had the same problem - another user posted this earlier this year so I'm paying this forward to you:
Follow this path and remove KSCrash/Turbotax:
/<user>/Library/Caches/KSCrash/Turbotax'
That did the trick for me!
Thank you, Dave! I've had the "It looks like we hit a snag" pop-up since e-filing 2019 last spring...and even installing TurboTax for 2020 did not stop it from appearing every time I launched the new version of TT. Uninstall/reinstall had no effect... but deleting /<user>/Library/Caches/KSCrash/Turbotax did it. What a relief!
