Well, @denisrepp bless you! You've been through the wringer!
I hope your account is now truly straightened out. Advantage orders usually go out in November. If account info isn't accurate, members kind of miss the boat for that year. But DO look in your account for your download. I believe that is complimentary for Advantage members.
Please post back if you have further difficulty!
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
