@denisrepp So you ARE a TurboTax Advantage member? You shouldn't have to renew that membership. But if your payment information has changed since last year, the "system" would not be able to process your automatic purchase. If that happens, you'd need to order your product manually.
Here's a link with information on how to update your TurboTax Advantage membership info:
How do I update or confirm the info in my TurboTax Advantage account?
If Customer Support has indicated that a CD has been mailed, there is likely a download in your TurboTax Advantage account, as well. Look there and see if you can go ahead and begin using the download.
In the meantime, I'll bring your post to the attention of TurboTax Moderators to see if they can help. Hopefully, someone will reach out to you either in this thread or by email. So make sure your account info is current.
I'm so sorry you've had all this difficulty. Please check your TTA account and see if you find your download there.
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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
