Now, as to your TurboTax account: What do you mean when you say you're trying to "renew" your account. Are you a TurboTax Advantage member? That's the service that automatically renews your product purchase each year without you placing a new order.
--- You would think so. But I kept getting messages that there was a "problem" with my account. I called, spoke with a support person, dealt with the issue, and they said it was fixed. AFter that, I did not receive the CD, but I continued to get emails saying there was a problem with my account. I called a second time, dealt with the problem again, was again told that it was fixed. I continued to not receive the CD, but I did get more emails (and snail mails) telling me that my account had a problem. I called a third time, spoke to someone again who assured me that all was well. I continued to not get the CD, but got more emails and snail mails telling me that there was a problem with my account.
--- At some point, one starts to get the idea that they just don't want my business.
