See the page I'm linking below to update your marketing preferences from TurboTax.
Select Your Marketing Preferences (intuit.com)
Now, as to your TurboTax account: What do you mean when you say you're trying to "renew" your account. Are you a TurboTax Advantage member? That's the service that automatically renews your product purchase each year without you placing a new order.
You say you've already paid. Does that mean that you've purchased TurboTax for 2020? Did you purchase a download or a CD (Desktop platform)?
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
