Make sure that you signed into the same account you used to file your 2019 return if you are using TurboTax Online. Many people have multiple accounts and don't even know it.
If you are using the desktop version of TurboTax, you have to have a copy of your 2019 tax file saved to your computer or a USB connected drive in order for TurboTax to transfer in the previous years data.
How do I transfer last year's return into TurboTax - This link is for TurboTax Online, but there is also directions for the desktop versions included at the top and bottom.
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