I called in yesterday and waited over an hour for Customer Support to call me back. The rep talked to his supervisor and his solution was to DL files to Mac using the link provided (same link we’ve all tried. He told me I couldn’t DL on my PC because I already loaded the software and that wouldn’t be a problem when I DL to a different computer...turns out that didn’t work. I’ve tried another PC and no luck...get same message.
