How to get logged in when you don't have access to old phone number with out going through account recovery.
PAY ATTENTION TO #3
Step 1. Go to Turbotax.com
Step 2. Chose the Forgot Username/Password under sign in
Step 3. Leave the Phone number, Email or User ID box blank and chose 'Try something else'
Step 4. Fill in all boxes and submit.
Step 5. Cx should receive Check your email screen. (if cx can't access email, chose 'Let's try something else')
Step 6. Have cx check email and chose reset next the the username they would like access to.
Step 7. Have cx chose recover account a different way.
Step 8. Have cx file out everything on the page with the current information that was filed on the last return that was done through TT. Continue.
Step 9. Cx will be taken to a page that while have the cx answer more personal information.
Step 10. After the questions are answered you will be able to update password. Cx will be taken straight into account.
