@mebarton2 @craev01
It is true that the IRS phone agents (nor TurboTax agents) have any information about specific payments other than what you can find using the IRS Get My Payment tool. Even if you do manage to reach someone at the IRS by phone, they will have absolutely no information for you. The only source of information is the IRS website.
Due to the very limited amount of time that the IRS has to process these payments, there is no way to update any information that they have on file. However, many people seeing this message are actually in the group of taxpayers affected by an IRS processing error. TurboTax is working with the IRS to ensure that their data is correct for a second attempt being made over the course of the next few days.
Taxpayers whose deposits are not successful in this revised attempt will be mailed a check. The IRS will continue to process payments to taxpayers until January 15, 2021.
If you have not received your payment by January 15, 2021, AND your status remains "unavailable" (or similar) at Get My Payment, then you will claim your credit when you file your tax return.
Please allow a few days after the 15th for the mailing of any check or debit card issued by the IRS.
You will find the most current updates posted here: IRS Updates on the Second Stimulus and here: TurboTax updates on the second stimulus. Both of these sites will continue to be updated as more information becomes available.
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