My family is in the same situation. We had paid upfront and had no issue with the first check. I do not care for the way inwhich each party blames the other, and there are no truthful answers provided. I switched from H&R a few years ago because I thought that TurboTax would be better. I am going to look into other tax filing services for the future. Having the money more immediately saves a lot of hardship from months from now when all paper work is compiled to be able to file. It stinks that we have to fix the mistake in this way.
