Finally got someone to escalate after months of no one helping or having info by having a request for a supervisor to call me when trying to schedule appointment for in person IRS help that was denied. This one of the rare times they will call you, and verify your info on the call (which is strange at first since that's exactly what you would think a scammer would do, but the scammer wouldn't know you requested the supervisor call back).
I was told I should now receive a letter or the issue corrected with the escalation.
