Problem - account information was not complete. I was able to log in but the download window wouldn't come up. After reading some of the response(s) in the forum, I realized that the problem was on my side, not with the website. I looked into the account information, it occurred to me that this could be a problem. After completing the information (telephone number, and other personal stuff), I got the download done without any problem.
Being weekend, the support center was closed - no telephone support.
Will be a big help if the website gives an error message - 'Unable to download code. Your account information is incomplete.'. Thanks for your help - Bob.
