PROBLLEM WITH ACTIVATION CODE ON NEWLY PURCHASED 2020

I ordered a download version of Turbo Tax 2020 yesterday from Amazon and downloaded it today.  I used the activation key that was on the Amazon download when signing into the new download.  It says it is the wrong download.  I took a copy of the information from Amazon, but do not know how to send it to you.  I want to activate my new purchase.  What do I do?