Help me!!!

I tried to log in my turbocard account an it shows it was closed because i wasnt using it. I called support to request a new card an was told i couldnt an had to make a new account online issue is there is no way to make a new account without a card number an mine doesnt work because again its closed. Second issue being there will be another stimuls plus i have to file for my taxes , if i dont have the card how will i recieve my money ... can someone help me figure out how to either get a new card or account