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Delay in mail-in tax return confirmation for 2020
In my case, I submitted the mail-in returns in July-2020 after long waiting for getting ITIN for dependents. Since ITIN was not received not received for dependents, so I submitted whatever documents were ready for submission. So far, I have not received any mail of completion or queries or resubmission letters. I had a call with IRS helpline also, they mentioned wait for another a month but no need to resubmit it again.
Though, additional tax deductions which were paid through checks are already cleared for Federals and State taxes but no mail communication is received and as confirmed through IRS helpline, they don't see any updates about my returns in system also.
Is this common experience for everyone during Year-2020 for filing taxes of Year-2019, who filled through mail-in or am I supposed to do something from my end to expedite it? The concern arises as taxes paid through checks but mail communication being done.
Any advises are much appreciated.