skn1
Level 2

Installation limit of 5 computers

Hi,

I have 2019 Turbotax Deluxe license and possibly used the software on 2 separate computers to file 1 return.

I do not prepare returns for others from any other computer.

Now, my laptop with the software installed crashed.

And I have to reinstall the TT software on a temp computer for now and then finally on my new computer next week when it arrives.  All to do some analysis on 2019 vs 2020 taxes.

In the end, I hope to be within the limit of 5 but I do not know exactly know the number of installs already done right now.  On the temp computer, it is asking me to input the license code and I am not sure if I should wait for the final computer next week.

 

Question is -

Is there a way for me to know how many times I have installed the TT product?

How do I convey to TT that I have had computer issues requiring me to install again and therefore ignore the limit hopefully, in case I reach the limit of 5?

 

Thanks