Can't download my .tax file. It says that I didn't file with TT, but I did.

Hi,

 

I have filed my taxes with TT since 2011. Given the craziness of 2020, today (11/27/2020) is when I am trying to file my 2019 taxes.

 

TT made me download the software (according to them I cannot do it online). That's fine. I paid and downloaded my Mac version. I am trying to upload my 2018 .tax file but when I go to TT Online, it does show me everything all the way back to 2011, however, when I click on the "Download .tax file", it reads...

 

Looks like you didn't file with us last year or you filed using a TurboTax product that doesn't include access to prior-year returns.

 

Help, please. How can I get my .tax from 2018?

 

Thanks!