I filed my return on Feb 3 and didn't get a letter until July that I needed to send in form 8962.
My return has been in "pending" status since then. I finally got thru to a live person, after spending over 3 hours on hold,at the IRS today (Tax Payer Advocate). They told me that they pulled my return in July to wait to receive form 8962 and then they failed to put it back into the process when they received it from me. I now still have another week to wait for a call back from them on this and hopefully it won't involve anymore being put on hold for hours.
The phone number to call to get to a real person is [phone number removed].
Did Turboxtax give any kind of settlement or compensation to customers who are dealing with this mess? It would be hard to stay with this company for future tax filing. I am going to give them a bad review and switch to filing with someone else.
